Seller was contacted because items showed delivered but their response was something along the lines of “item marked delivered because shipping insurance was about to run out, the item is still on its way.” Seller didn’t want to pay the one dollar refund coupon for late delivery so they marked it delivered and said it’s still in the mail. Pretty much admitting to mail fraud but apparently that’s whatever to AliExpress. Well it’s been well over a week and nothing has shown up and I’m being declined refunds because I have no proof the items didn’t arrive. It’s hard to show physical proof of something you don’t have. Anyways I’ve re appealed but been declined. There is no help from customer service at all and just the same we will contact seller and wait for response loop. Any questions asked they will just say yes and agree with you. So I’ve come here because the whole Ali express system seems to be bots and ran as a loose scam. Sad because AliExpress has been legit in the past years ago, not anymore. Don’t test the waters just use Temu if you really want a Chinese Amazon experience. Working on refund through PayPal won’t try that again.