I order a mini vacuum, instead I have received a bunch of plastic discs: The seller is in hong kong and the name is ZERO ZERO ONE STORE STORE.
I contacted them and they said the mistake was mine because, even though in the ad there was a big picture of a vacuum with the caption "vacuum cleaner", they said that I was supposed to select "color type 2" to order the vacuum rather than the discs. They even mocked me texting me something like "you expected to buy a vacuum for that price"? ARE WE F*CKING SERIOUS???
I had to chat 3 times with the customer service because they tended to disappear knowing that the chat will automatically stop after 3 minutes of inactivity. The dispute outcome is that I have to return the item TO HONG KONG FROM ITALY and then the seller is supposed to refund me for the order and for the shipping cost just after reciving the item back. Do you have any idea about the cost to ship to f*cking China???
Now, if you were me, what kind of trust would you have about this?
Especially knowing that there was already one other customer that order this vacuum as well and got discs instead. And this is how you care about the customer?
You are disgusting.
7 months ago
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