Once again I have been an Ali express customer for years, but it would seem that things have certainly changed, so let's start from the beginning, my first order was 3 items, in that order 1item was incorrect, wrong item, so then the resolution process, so the seller offers refund of $1plus he will send you out new items, in the meantime you receive the $1 refund and ali express closes the resolution process, the items to be replaced are never sent and when you complain to ali express they tell you the resolution process has been closed, no matter how many times you try to explain you have not received the replacement items the case has been closed, the seller knows this and will never send the replacement items, 2nd case, reordered new items from another seller to replace the replacements you have not received, this seller takes his time to send out these items and you do not receive these items for another month in the mean time you open a case with ali express as the seller has not sent the items, these items arrive a month later just as ali express then send out that you will not receive a refund as you have not supplied enough evidence, the items that you do receive late are also incorrect items, but ali express have closed the case and you have no chance of getting a refund for the items that are also incorrect items, 3rd case, you then order replacement items off ebay these items show up so you can now test the remaining items from your first order, one of these items in testing now shows to be a faulty product, so once again you go to ali express for a refund replacement, they then give you just over half of the refund as they assume that you have already been using the items so will only pay part of the initial purchase with no come back to duspute their process, no longer any buyer protection, my own cases of recent, sellers deliberately giving false and misleading tracking information, they have not sent products at all, when you do eventually get the products they are not the products ordered and then the resolution process, these sellers are totally protected for what I can only call sellers running scams, how can you lose a resolution or return refund when you have received incorrect products, or if the products received turn out to be faulty, Ali express will give excuses as to why you are not getting a refund, you have had the product and been using it, well I have not been able to use that product because some of my products in the order were incorrect, so I couldn't possibly be using the product while waiting for replacement products to arrive, that never did arrive and I have had to order elsewhere, ( ebay) before I could do any testing of the products that I did receive earlier, so Ali express is now out of the question to buy from, I'll pay a bit more through ebay, but at least I know if there's a problem it will more than likely be fixed. The pictures below are of ngff drives, I ordered. nvme drives and have never seen the replacements or the refund, these ones were to replace another incorrect order that I never saw the replacement items or a refund, diputed with Ali express in both cases and their judgement was for no refund, the other was faulty ram that they said I had been using, but a bit hard to test if you don't have the parts to go with it, to actually start testing, unfortunately I won't show proof of purchase in photo as this has my details on it, but have shown order numbers that these items sent were incorrect or faulty, with either replacement items not sent or no refund given or partially refunded items that don't work, but time to cancel my time here with Ali express, it would seem even their administration has become dishonest and will do everything in their power to now not give a refund, on incorrect or faulty items, I have now gone to PayPal to see if this can be resolved on the first order, that still hasn't been resolved through Ali express