I would NEVER Recommend Ali express. I got scammed almost $400 worth of stuff that i cannot get back after everything that i have done to work with Ali express on this. I bought a coat on Ali express worth $254.00 from seller OFTBUY online store on Feb4, 2024 and when i received the item after one month, it has a different color and the strings around the waist not even the same color as the picture (white not black) . Then i had to fight with seller to return it until they said ok i can return. Seller said they won’t give me return label and that i have to pay for shipping cost. Then Ali express said they will credit the shipping cost once the item is successfully delivered. So Ali Express aided me with how to proceed with return with a dispute ticket open. Told me to choose the cheapest delivery by my local post office in Canada and did not tell me when the item should be in delivered by. I found odd that the seller’s provided address is no longer showing on the dispute after i said i sent the item back with tracking number. So I spent $134 to ship it in early March and the lady at the post office said it’ll take months ( i told ali express this) . While in transit, Ali express suddenly tells me 5 days ago that the item needs to be delivered within 7 days or else the dispute will close and the money will be released to the seller. I provided proof of where exactly the item was 5 days ago and the chat from Canada Post saying it left the country 2 days prior ( as Ali express requested some proof of transit because the tracking number is not enough). So yesterday they closed my dispute saying I get no refund. Talked to Ali express yeaterday about reopening it and today (May 31,2024) it’s still not opened. Today I feel like They’ve tricked me to find ways to keep my money and made me spend more. It’s like they’re just playing with me, making it look like they’re taking my situation seriously over the online chat. And now i can’t even leave a bad review on the item i sent back because since the dispute closed, the Review button is gone and. Doesn’t even show that i’ve purchased the item under My Orders but the dispute I can still see. My bank can’t do anything because it’s past 30 days from purchase date. I have proofs of chats, order id, dispute number, appeal number if anyone is interested to see how this place scammed me. No item, no refund , no shipping cost rebate.