I put alot of time into researching this site on the account of a "bass guitar" I wanted, yet the reviews of Ali Express on the internet are godawful going years back to the present. The CHAT AGENTS are Gen Z'er's who answer your questions perhaps using "One Note", copy and paste"? Chat agents can do nothing more than YOU or I can do at their site except to escalate an issue which will reply back with robotic email. The CHAT agents use an "AI translator and automated responses" which are robotic. "Indirectly", the chat agents are LIARS. Ali Express shows little to ZERO responsibility for their SELLERS as I have read plenty of reviews as of recent and of my own challenges at Ali Express. There is no employee at Ali Express who will take personal responsibility for your order from "start to finish". Their sense of urgency is an "impression" only. The website of Ali Express lacks solidity in base. If the website wasn't so "makeshift", they wouldn't need incompetent chat agents? I will not be making any purchases with Ali Express, at least now NOW? Sooner or later, I have no clue how this company will last?