If you plan to use AliExpress, be aware that their customer service is nonexistent, and your buyer rights won't be protected. There is no phone number or email address, only a chatbot that often gives incorrect responses. Here's my order # 8186918824767428 example: The seller sent an item that didn't match the description. AliExpress decided it should be returned at the seller's expense for a full refund. I was instructed to return the item only if the seller agreed to cover the shipping costs, but the seller refused. He even suggested illegal actions to deceive me, like using PayPal or altering the claim details. I contacted the AliExpress chat multiple times, provided all the necessary documents, but it was clear no one read them. The responses were standard phrases unrelated to my issue. Eventually, the complaint period expired, and my claim was denied because I didn't return the item. AliExpress's scheme is simple: return the item at the seller's expense only if he agrees to pay. If not, you're stuck. The chatbot repeatedly told me to pack and ship the item with a tracking number, ignoring the seller's refusal to pay. The worst part is that no one addressed the problem. My case was closed, and the bot kept repeating the same instructions. Let my experience serve as a warning. You won't be protected from dishonest sellers. The customer service is just a bot programmed to frustrate you for months, making you feel foolish as they twist obvious facts. Trying to contact a supervisor was a waste of time. Think carefully to avoid losing your money.