AliExpress had an error with my postcode which meant all my parcels got sent to an address that was unknown. DPD would tell me to contact AliExpress to change the address so they could deliver to me but AliExpress said nothing they could do as parcel no longer with them. In the end all my parcels got marked as delivered and I opened a case on them but AliExpress declined refund because I couldn’t prove they weren’t delivered to me! How am I meant to prove I don’t have the parcel if courier doesn’t send any photo evidence to where it is! I even tried a chargeback with PayPal but because AliExpress says it’s been delivered I have it declined. All I know is that I have no items and down over £30. The communication between AliExpress is disgusting. It’s clearly or automated service and not someone on the other end of my claim actually checking the information I have given them!!! Please don’t buy for them unless your willing to take the risk
2 months ago
Aliexpress has a
1.4
average rating
from
2,814
reviews
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