I bought a tablet from Alibaba Express. The seller didn't use the Alibaba Express tracking platform so I had no means of tracking the tablet l bought. When the tablet arrived, it was an old tablet with scratches all over the back camera, no film on the front or back of the tablet as any new tablet should be, put in a bubble bag and packed in an unbranded box, with a poorly photocopied user manual leaflet (you have to struggle to see what is been photocopied) and an inferior charger. There was nothing to show that it was a new tablet rather it has signs of wear and tear from previous owner. I made video and pictures which was attached to the dispute submitted but Alibaba did not say anything about it. I contacted The seller but he tried scaring me away that, I would lose if i returned the product as i will pay for the returns and it will be deducted from my refund as well and he was offering me peanut compensations. Customer service are useless as they will ask to wait while the check details and they will never get back to you. I screenshot the conversations and sent to Alibaba customer service but they made no comment on it, all their interest was on the dispute page asking me to pay for the returns without confrontation the issue on ground. Alibaba does not have the interest of buyers at heart that is why the sellers have the confidence to sell a lie. Apps like Temu and SHEIN will never tolerate this attitude from the seller, they will provides you with return details, all you need do is to drop it off at the expected courier which is usually available in the neighborhood and get a FULL refund after inspections. This is my first time of buying from AlibabaExpress and i am highly disappointed.