Ive been a customer for over ten years. They charged me twice for the same order. They refuse to refund my money. Ive been trying for 8 months. There is no way to speak to anyone that has any ability to even understand a complaint. They will repeat the same copied and pasted message via email over and over again. I have hundreds of screenshots of bank transactions, transactions from their own site, chats, emails, etc. Here is an example of the email I received in response to my complaint with all evidence attached to my message: Dear Customer, Thank you for contacting AliExpress. Regarding your query about payment value of your order, please note payment for each order could be received only once in our system. Possible reasons of double/multiple payments: 1. Payment was triggered mutiple times and processed successfully. Refund will be processed to you automatically in this case. Normally, it takes 3-20 workings days for you to receive it in your bank account. 2. Payment for another order with same value. You may also go to 'My Order' and double check if any other order with same value under your account. 3. Bank hold on money temporary. Sometimes, bank sends message for payment authorization first and deduct money from your account after payment captured. In total, money will be removed once only in this case. If you still have concern about this value, please double check with bank if possible. Thank you for your understanding and cooperation which is highly appreciated and we hope you have a great experience shopping with AliExpress. Best regards, AliExpress Customer Care Again, this transaction is 8 months old (December 8, 2023). There has been no bank error. They stole $250 out of my bank account and refuse to return it. Ive been promised a refund several times but they just ignore me and pretend it never happened even though I have screenshots of every chat and email. This is an extremely dishonest company, with poor customer service, no address, phone number, or email available. Your payment and personal information is clearly not safe, since they can process transactions without your approval. You have no recourse once they do. They hide their contact information, ignore consumer protection laws, and dont care about a customer’s experience.