GWENA CUSTOMER SERVICE - ALIEXPRESS After multiple attempts trying to deal with customer service, you end up realizing none of them have common sense. Seller sold an Item that I've already purchased before from other sellers. I bought it at a great price. Seller then messages me with BS story: "09/07 02:27 Dear, I'm really sorry for the inconvenience caused to you. We submit the package to the carrier. They refused to ship the package due to escalated customs rules. In time, Could you please cancel the order? I am really sorry for the inconvenience caused to you. Your query has now been assigned to Running Man Store . 09/07 23:08 What customs rules are you referring to? Read 10/07 00:03 Dear, they did not inform us in detail, but only told us that this product is not within the scope allowed by customs and we are prohibited from transporting it. We are really sorry for the inconvenience caused to you. 10/07 08:32 Hi Running Man. I export all the time. There is nothing wrong with this item as I've also bought this already from other stores. Sounds like you didn't sell it at the price you wanted and you want me to give you a free pass. Read That's fine I can report you. Don't appreciate having my intelligence insulted. Read 10/07 23:26 Dear, we are really sorry for the inconvenience. We contacted the logistics company again and they told us that in general, the product itself is not up to standard, and the product packaging is not up to standard. If a package is sent out and returned, the package cannot be sent again, so we suggest that you cancel the order and buy it again. Sorry again for the inconvenience." I contact AliExpress customer service via chat. It takes 4 agents to finally get past their 4th auto template responses. Their answer after multiple explanations is basically to have me buy from another seller... which won't solve the problem as the price is not the same. They want me to talk to the other sellers to ask for a discount? LoL? Stupid Gwenda. She needs to find a new job