worst company i ever tried, they scamming me like BIG! And read all this please, because the auto answer will be a lie, so first at all i bought an item, and it not worked well, so i asked for an refund, and first the seller denied it, so that case got closed, but after better proves they accepted it, and then it was another case but with same order number. He finally got the item return and now he CAN'T refund me, because the only order he can see is the closed one... i can only see it in my return, but everytime i ask for help the agents send it to pro team and they just deny it saying the order is closed, so i send my package, lost the sending cost and also no refund after 2 months, so alixpres is a scam site and i will do everything to prevent people from buying there! And alixpres if u respond to this review please keep in mind that the order might be closed for u, but is NOT THAT ORDER! IS the second one, but they have same order number! IS SO STUPID!!!!!!!!!!!!!!!!!!!!!!!!