Twice 100% FAIL!Purchased x2 items on ali from the same seller. Waited to the delivery, then the time passed. According to the courier company the parcels were already delivered: one to WA another to VIC but none of them had my address. Jumping onto ali's miserable contact options, explaining what happened or at least tried it... Eventually all rosy... end chat... to find it out that only processed x1 refund. Jumping back on the keyboard, start from beginning but this admin(?) AI(?) had less pleasant previous night so had less empathy to understand the issue... So, promised refund by ali, quickly check if someone else selling the similar but failed products because they were needed. Found them at two different sellers, great! 50% less chance to screw it up twice! You think???? When ali issued the Tracking Number next day, quickly jumped on the courier tracking site... And voilá! Again, multi item package but none of the Tracking Address were mine. So called the courier company, and talking(!) to a real voice(!) very helpfully traced the numbers to the addresses and yes, none of them mine! Get on the ali helpline - soul or AI - and he/she was so unfit to understand the issue, it is legendary! Provided the screen capture of the orders, of the tracking number from ali seller, the courier tracking planned journey/destination.. PLUS! The statement from the courier company proving that those numbers have nothing to do with my name or address. Then endless confirmation from this "helper" from ali how much they are committed to sort this issue out, and how much concerns they have to the Customer... The resolution: (even if both of us know there will not be delivery) I have to wait for the expected delivery date, then plus 30 days and apply for refund... But, by then the parcels were delivered - only not to me - I have to get proof of this...Then deliberation, contacting seller by ali... Interestingly in their miserable Message Center none of the seller answered my messages, all 3 of them (are those 3 really 3 and not only 1 whom acting under different fantasy names?) All 3 reply were the same word by word... Then started to only communicate in Mandarin in Chinese characters and they were not translated by default as the others were... Here we go. My 2 sets of payment are parked in the bowels of ali. Dont know when i receive them back, because surely they will not arrive, the can not, and they do not know me... My next purchase from ali? NEVER!