Your selling terms and conditions state that after 15 days without having the shipping details, the money will be automatically refunded, why you are not fulfilling it? In addition, after those 15 days, you assured me that the situation would be resolved within 48 hours, and now they tell me that it will take more 5 to 10 days with no explanation, when you were telling me the truth, first when you say you were going to refune the money after 15 days, or maybe when you say please wait 48h, or now you say wait another more 5-10 days... I didn't think that Ali Express had these abusive practices or behaved in this way, but I'm reading here more people have had the same bad experience! we should think really carefully before buy anything there!