AliExpress Fraudulent Business Practices – Won’t Honor Welcome Deal Terms And Will Not Refund When Product is Defective. My family ordered 5 cosplay costumes from AliExpress under their “Welcome Deal” promotion for new accounts which states that they guarantee “Free Returns” within 15 days of receiving the item. We verified this on their website and in chat sessions with their customer service agents before ordering any product to make sure we would not have any problems if the item did not fit or wasn’t right. When an item we are disputing the charge for was received, it had defects, so we requested a return. The Welcome Deal alone should have guaranteed us a free return, but the defects definitely put it in a category that AliExpress states clearly on their website qualifies for free returns and a full refund. Rather than granting the return request, to our astonishment, AliExpress handed off our return to the seller even though AliExpress is the one guaranteeing the Welcome Deal free returns! The seller of the product kept requesting additional “evidence” of the defect, requiring more pics, videos, and explanations. Neither the seller nor AliExpress would honor AliExpress’ own policy for Welcome Deal returns. This is false advertising by AliExpress with the intent to defraud the customer. I guess we’re not welcome. We have chat transcripts where an AliExpress agent acknowledges “This is seller’s fault, not yours”. AliExpress offered a partial refund which we hit the “reject” button on because we are due a full refund and free return shipping with a prepaid shipping label as advertised on the AliExpress website. AliExpress is not standing behind its clearly stated policies and will not resolve this and this is just dragging out now for over a week, so we are disputing the charge. If we knew AliExpress was lying, we would never have ordered from them in the first place. AliExpress screws everyone over who has regular returns or even defective/damaged claims because they know only a fraction of customers will dispute it with their credit card companies. AliExpress desperately wants to hang on to those valuable US GNPs because they are worth much more than their yuan, so they defraud us Americans. They know they can keep the majority of the money claimed because some people will just take the small partial refund offered, and they know Americans will give up and don't have time to keep providing additional, never-ending proof, pics, videos, and essays. And then AliExpress still rejects the claim anyway. It's their job to argue with the customer and AliExpress never intends to refund the customer. It’s their racket and borders on deceptive and fraudulent business practices. They have no intention to run an honest business or uphold their own stated policies, as it is a sham. AliExpress' whole system is a racket of deceit and manipulation. Beware of this site. We will never, ever buy from AliExpress again. It’s not worth the hassle and headache!