If I could give 0 stars I would If I could give 0 stars I would. I never received an item from 2 separate orders. Also when dealing with customer service, it's more useful to find the nearest inanimate object for help to fix your problems. When I did contact customer service they asked for my order number for each order I placed and I realized THEY ARE THE SAME. Not sure how that's possible as they were placed at two weeks apart. They denied my refund because they said my items weren't paid for. Then when I sent them my order number I already sent them 5 times they apologized and said they will request a refund. All that did was reset my 48 hour refund time I was already waiting on from the previous chat. They will not help whatsoever. I asked to cancel all items and be refunded for everything and they said they can't because they're shipped (one order hasn't even been in transit) By far the worst customer service and company I've ever dealt with in the 32 years I've been alive. I'd suggest Temu over this, at least you'll EVENTUALLY get your items. This is the biggest scam of a company I've seen. If you're waiting on a refund, just go ahead and dispute them to your bank. You'll save some time unless you want some proof of how huge of a scam artist this company is. Lol Sad they are literally stealing items from children as that's all I bought were toys for my son's bday and Christmas. Do NOT use this company for anything. Any cent you spend is just giving them your money or letting them borrow it until you dispute it with your bank.