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Anonymous
Fine when it works, but any issues are dealt with by non -English speaking persons and so go against the consumer. Case in point, ordered an item, package arrived with totally different item. Requested refund, was declined as item was delivered. Escalated with evidence, refund agreed subject to returning item, return postage download didn't work so requested they re-send, refund was then declined. Two further weeks of back and forth and as they cant read English, don't read previous notes and despite proof being provided and refund agreed they still wont refund!
1 week ago
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