I ordered six storage containers. They arrived and four of them were broken/damaged. I contacted Ali Express who informed me that I could have a partial refund OR I could return them at my own expense. I agreed to the partial refund. They then offered a sum which only covered two of the items, which I rejected. Every time I contacted them, they took ages to reply. Eventually they agreed to refund the amount to cover the four broken items. However, I then discovered that they had "refunded" me in the form of a "bonus" which could only be redeemed on Ali Express! I asked them to send the refund back to the method of payment. They refused. I left a review on TrustPilot saying essentially this. I've just had a reply from them saying yet again that they can't refund me, and I can only have this "bonus". Please do NOT give these people your money. They are quite happy to send you absolute junk, and to leave you out of pocket to either pay to return useless items to them, or be given a "bonus" which goes straight back into their coffers. They are a disgraceful, dishonest and shoddy group who are quite happy to rip people off blatantly. Please steer clear.