So, the issue with AliExpress is that they are just a host company that has multiple "companies" that the site hosts. The problem is that they are NOT all trustworthy. I ordered a Lego set for xmas through the MOC Superstore on AE. They delivered it. To the wrong address. I reached out to the shipping company who said it was the seller's problem. Reached out to MOC - messages unread - STILL unread since Oct.! Reached out to Ali Express who said that because it was delivered there was nothing they could do - despite it being delivered to the WRONG address!!! I even reached out to PayPal which I paid through and they denied the claim because they said AE said the item was delivered and there was nothing they could do. I've been fighting this for MONTHS. If your item gets lost, don't expect a refund OR sympathy (despite the delivery guarantee mentioned on the site).
1 month ago
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