AliExpress scammed me. I purchased hiking poles through their service, but I received the wrong item from China. I contacted customer support to help me return the item since it involved international shipping. Support told me to send the item back using any shipping method I preferred, and they would reimburse the shipping costs. I returned the item via Thai Post. However, even though I sent the item back on time, the system didn’t allow me to attach a tracking ID. I reached out to support again, and they assured me they would attach the ID themselves. But they didn’t do anything, and a few days later, the system closed the order as successfully completed. This happened despite the fact that I had already shipped the incorrect item back to China. The item was eventually delivered to China and handed over to another delivery service, at which point it disappeared from tracking. The seller has since been avoiding me, and customer support has been blatantly dismissive. For the past two months, they’ve been telling me they would help and have been escalating my case to a higher department. However, I’ve received the same generic response over 10 times: they won’t refund me and essentially told me to go to hell. As a result, I lost both my money and the incorrect item. I never expected AliExpress to be such a blatant scam. Before this, I only used Lazada and Shopee, and I never had issues like this—those platforms always handled returns themselves. But here, a major platform has outright committed fraud. I don’t have much free time to go to the police, but this has become a matter of principle. What AliExpress has done is literally fraud. You’re outright scammers, and I hope sanctions eventually shut you down so you can scam each other and your citizens within your own country. Order number: 1109513542374248