After returns the 20 November 2024 my account was frozen/ closed. 4 items not corresponding to the description or of a very bad quality was returned but indicated as never returned from AliExpress. The transporter confirmed that the 4 package has arrived and been signed for at the return center. I contacted the SAV AliExpress and showed proof of the returns. In this return and earlier returns I have followed the regulations stipulated in the agreement between customers and AliExpress as presented by AliExpress. AliExpress responded first that the freezing actions were due to un-useful transactions on m’y account and the second answer was that it was a security concern. To make a long story short, if you have any problems you will be met with « dear customer don’t worry we will solve your problem and then they anonymously close your account. There are no other way to communicate with AliExpress than via your account that are closed, a sort of Chinese dictatorship not accepted from européen or USA companies. I will in the future stay away from all Chinese companies or companies that are controlled by the same. Yes,,,, they are less expensive, but also less quality of the product they sell and a non existing SAV/ after sale service on the site AliExpress -Temu etc. The most important is when you have a problem with your card or any other sort of problems, AliExpress do not resolve the issue, they just close your account and they consider the case is closed. I burned my fingers and I lost a total of 40€ on my account, I am happy I did not buy anything more expensive. The platforms are not trustworthy and you should stay away as you would from the pest and colera. How would you complain in France and fight a Chinese company on the other side of the world?… no it is better to stay away 01 January 2025. Avis. Sofar no respond from AliExpress. My account is still closed with my 40€ as a loss. They have a customer service department that is empty of humans and a robot is responding to the chat and mails. There are no chance to speak to a human or a representative. My advise remains to stay away or only buy something with money you do not need, you will most probable lose it. 6 Jan 2025, still no news of my return and the frozen account. Her are a copy or the Ali msg: They say I have not fait appel against their action. I never had a chance. They just closed it. Détails de la sanction Type Nº du dossier 33105310950 Statut actuel Pas fait appel Date 2024-12-07 00:33:07 Clauses de pénalité Conséquences de la violation Freeze Account Notification Message Center Message Raison Dear user: Due to your abnormal behavior in the transaction process, the platform has frozen your account. Please refer to the rules for details:AliExpress.com Terms of Use. If you have any questions about the penalty results, please contact customer service to submit relevant appeal. 14 Jan 2025. No answers yet from AliExpress, but my money on the account plus the 15€ From my last return is now confiscated, No more Ali or Temo or other Chinese companies in my shopping cart . At least they could have transferred my money to a new account