If I could give them a rating of -100-. I would. If you are in need of a refund from Ali Express you are wasting your time. They falsely advertise products. They make sizes confusing so you're not sure what you're ordering. When you seek a return they'll send you a label that you can't print. Their instructions say take package to UPS but UPS will tell you no, it goes to post office. When you get to the USPS they are unable to print it. They sent me to the library to pay for them to print the label then I had to take it back to USPS for them to mail. All the running around and burning up gas is a way to detour you so you'll stop seeking your refund. Well I couldn't let these crooks off the hook. I want my $20 back. I've gotten a receipt from post office, yet no acknowledgement from Ali Express that they acknowledge receipt of my package. This is how they conduct business. Stay away from this company. I'm in the waiting mode to see if I'll actually get my money back, though I know I'm in for long wait. But they got the wrong one when they got me. They don't quit scamming people and neither will I quit trying to pursue my refund.