I received an item ordered on AliExpress (around $20) and found it defective, so I opened a dispute, and got a reply that they would give me a partial refund (50%), which was not acceptable, so I told them I wanted a full refund, and the system told me to return it. I checked the local post office, and the cheapest shipping rate with a tracking number would be $39 plus tax, meaning it exceeds the value of the item. So I tried many times to contact the seller but every time I sent the message, I got an automatic reply "My pleasure" and then nothing else. Today I received a message from AliExpress asking me to return the item, but without a confirmation from the seller, I may end up paying $40 to get a $20 refund. Then I tried to contact AliExress customer service, but found it a loop, and you never get a useful response. I used to trust AliExpress and bought a few things in the past few years, but from now I am not sure if I should use it any more.