1) Every time I've tried to open an account with aliexpress it keeps getting locked for some reason and I can never log back in because I their verification codes via sms never reach my cell phone - big problem. 2) The worst part of all is that their communication is mainly a bot-operated system (Eva bot for customer service) which you can never get past because it keeps looping the same threads of automated responses and you are never able to establish any human contact - Dead end. 3) There's no real contact information such as a proper email and/or phone line to reach an actual human - shady. 4) Home page keeps overloading and it makes it impossible to be able to click on important links at the bottom of the page - very frustrating. 5) Finally for some miraculous reason I managed to report a complaint saying all of the above yesterday and asking them to unlock my account and I'm still waiting for a reply... Frankly my dear... I don't think I'm getting any... Bottom line you probably have to be lucky enough to get through their absence of professionalism and from possible fraud to get what you want... Absolutely terrible... Just utterly terrible...