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John
They give sellers 20 days to reply. I got on vacation for 3 days and come back to them closing my case with no way to respond, because they needed additional evidence. They lost a customer over $30 and get a 1 star review. Luckily I didn't lose as much as some of these other reviewers. They use to have great customer service. Not so much anymore.
5 years ago
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Aliexpress has a 1.4 average rating from 3,006 reviews

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