it is rubbish. I had a long conversation with them for past 6 months please see the information they give to send the goods back with my expense the did not collect the goods because of import duty and it should return to UK but this time please send it back as we tell you which I have not receive the goods yet .Dear friend :you can send the phone to this address,: Name :Bao Wei hua Address:13A05 Room,14rd floor,Building 1,TangDong GuangDian Building,HangCheng Rode,XiXiang street,BaoAn District,Shenzhen City,Guangdong Province,China Cell phone NO.:18622174591 Zip code:518000 Please write on the package like this : product name :Used Phone the value is:$35 send the package as a gift,and the sender is Personal Please don't send the phone by express,like the DHL,TNT,FedEx and so on,because in this case will be have to pay a huge castoms ,we can't accept it .so please send the phone via post office. By the way,please make sure that the appearance of all things is not damaged, including mobile phones, accessories, boxes, etc., please do not surface adhesive tape on the packaging . thank you !