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Anthony C.
I ordered a suit from the seller Veiai Bazos Store on Monday April 8, 2019. I placed my order with expedited shipping so that it could be here in time for an event I had on Saturday April 27, 2019. I received a notice on April 17 advising that my shipment shipped and I would be able to see updates via the tracking number provided. A couple of days went by and when I tracked my shipment, there was no update. I contacted the seller on the whereabouts of my shipment and received a response (the next day) stating "We will contact the courier company to inquire about the transportation situation." I continued to try and track my shipment and there was no update. I contacted the 6 more times before I received a response and the response I received was "I will deal with this issue as soon as possible." In between there, I contacted DHL, the selected carrier for my delivery and was advised that they had nothing in their system with the tracking number I was provided. They couldn't even find my name or delivery zip code in their system. I sent a picture of my conversation to the seller and received the response "Please don't worry, we are dealing with" Again, not answering my question. By this time, I'm in a crunch and had to go and purchase something else to wear for my event. I sent 4 more messages before I received a response from the Veiai Bazos Store and the response was "There is something wrong with parcel shipping, we are dealing with" Still not telling me where my suit is or when it will be to me (although too late for my event at this point). I sent 9 more messages to the seller and received "Hello, due to an abnormality in the parcel transportation, we negotiated with the courier company, we re-delivered the parcel. New parcel transport order number: 5136849056, DHL delivery Expected to arrive in 3 days, please pay attention to check" This message came the day AFTER my event with a whole different tracking number. Hhhmmm...wouldn't that mean that the original tracking number was incorrect because it was never really dispacthed? I have contacted the seller asking for a refund and of course, I have received NO RESPONSE from the Veiai Bazos Store. I believe they owe me a refund seeing as they didn't send my shipment when they initially said they did resulting in me having to go and purchase something else to wear. My refund request was denied by AliExpress stating I need to contact the seller. I will never order from AliExpress or any stores/sellers associated with them. What they did was unfair and an inconvenience to me. The least they can do is refund my money. It's only right.
5 years ago
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