Absolute joke of a company, 1 star is too good for this company. Stay well away and take your business elsewhere. There really is no protection for the buyer even though they state they have a dispute process and all that bull. Thankfully i'd only spent about £120, but in the future I was looking to purchase much more of these items. I'd purchased a carbon spoiler for my car, but the seller had sent the wrong item. I'd paid about £100 for the item, and a further £23 to the UK government for VAT. Upon opening, the item was for another vehicle and not mine. I opened a dispute with the seller and they said that if i closed the dispute, they'd send the correct spoiler. Which i disagreed with which would leave me with no protection at all and most likely not receiving the replacement spoiler as dispute would be closed. The dispute stated that i needed to send the spoiler back. Bare in mind sending the spoiler from UK to China was £83, which would again leave me more out of pocket and not really worth it. After contacting aliexpress numerous times to explain this, i was told i would get an update back in a week. I contacted them repeatedly as i heard nothing back from them. The dispute had closed and in the favour of the seller. Even the appeal was rejected. They seem to ignore alot of the information you've told them, as the rejection for the dispute/appeal explained that the item wasn't sent back despite me explaining this situation over chat countless times. Throughout the chat, they'd always said they'd contacted the seller and would get back to me within a few days or a week. It was pretty obvious they were protecting/siding with the seller as they had a large catalogue of items on the aliexpress site which meant continuous $$ for aliexpress. The buyer protection policy is a scam in my eyes, as they realise that nobody will be sending anything back to China due to the cost of the shipping to return. Find a better of alternative to aliexpress and save yourself the hassle.