I always had good experience in the past when purchasing goods from Ali Express. I understand that it might take a while for the goods to arrive since its crossing half the world to reach Canada and the quality is what you get for the price. But my past 4 orders did not arrive and while I waited it out (because it can take several months for delivery), I missed the dispute timeframe. The status of delivery for these 4 orders are either item returned, delivery cancelled, or no status at all. I did not receive any communication nor refund regarding these. The only emails I received from Ali Express are spams from the same sellers tried to offer discounts or coupons for future purchase. Attempt to contact customer support is hard since the web seemed to always have some sort of error on the live chat page. Lucky the money lost was not more than $40, but I'll steer clear from Ali Express from now on.