We ordered door sills for our car. The incorrect ones were sent. When we tried to get a refund and start a dispute it was settled within 5 days against us. They declined our first set of photos and requested more even though they gave us less than two days to submit more. These were never received by them because they completed the dispute without them, within 5 days as stated instead of the 14 days after receiving the goods. Personally we will never use or recommend AliExpress again. Our experience will similar sites in North America have been very positive in regards to returns, refunds, etc. We also found the delivery time for AliExpress to be very slow.