It used to be better 2-3 years ago but suddenly customer service became so bad and unacceptable. I bought an item that I never received and AE rejected the dispute and again declined my appeal to their final dispute decision because I have no evidence that I never received an item. Funny but true. I tried to communicate to them but bots answered all my queries and seller said that I just need to wait for the item but later send a tracking evidence to AE that it was delivered already. Aside from that, it as hard to communicate with them in English as seems they only understand the basic. I have decided not to order here anymore and just support my local shops. Really bad customer service and the term "buyers protection" is just a lie.