Generally the vendors who are honest are good to work with. However once you find one of the 20% who are not honest, Aliexpress is really of no help at all. I had 2 vendors of 13 who created shipping labels, ceased communication and after two months I opened a dispute with both of them. I got 1/4 of 1 order refunded after 2 weeks. Zero communication from vendor or Aliexpress. There's no way to talk to Aliexpress directly. Anyhow, after 90 days, no activity, no refunds, just an extension of the dispute time for no reason indicated. I called my credit card company to complain. 9 days later, Aliexpress froze my account. And two of the vendors that I had NO issues with are complaining to me that Aliexpress has taken their money, and they want to know why I opened a case against them. From my interface, there's no open case and no issues. Aliexpress is really no more honest than the bad vendors it seems.