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Annie
Awful service, and bad web. I have paid 88.1 euro for a set of flower vase in 12. Nov. 2019. But The products arrived at the local post office , and I have to paid 42 euro for tax before I can receive the parcel. I don’t want to pay for the tax, so the post office rejected to pass the parcel to me ,and they said that they will directly return it back to the seller and they don’t have any documents to me. Then I open the dispute on AliExpres and informed the seller immediately, after that AliExpress robot serviser sent me the notification that I have to provide the retun parcel logistics number. I went back to the post office to ask for it. But the post office said they don’t have that and they never give out any documents for those case. I came backed to AliExpress online service again and told they that I have never recieve the parcel and I can not provid any documents. but the Aliexpress online service did not reply me and just transferd my money to the seller and made my “ dispute finished “. So Whatever how many times that I have contact with the service center and the seller. I still lost 88. 1 euro. I don’t know how can AliExpress just do that???? and what can I do to get my money back?
4 years ago
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Aliexpress has a 1.4 average rating from 3,002 reviews

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