The Aliexpress return/refund process is broken and have been trying to settle a dispute for over 6 weeks. The wrong sized product was delivered so I opened the required return material authorization called a Dispute Form. I was given instructions on how to return the product for a full refund but no free shipping was offered (although it was offered at the time of sale) so I paid the return shipping and have delivery confirmation but the seller says it was not "returned in time". They gave me a month to return it yet I paid for 2nd day delivery and have proof that it was returned 3 weeks before their deadline. The Aliexpress Customer Service Automated Teller is worthless as the complaint process is a series of dropdown box automated selections that don't provide a process for adequately describing the issue. Hence the automated response keeps me in a vicious circle of frustrating complaint run arounds with no option to get this refund worked out. Even this automated complaint form does not offer a selection to indicate that I never got a refund so I have to reply with a "N/A" just another indication that AliExpress's process is severely broken and may be that way by design...