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Bonnie
I've been a customer of AliExpress for years and no problems. On 10/24/2019 I ordered from Shop413401 Store - OneFeng Official store in the amount of $81.14. My Aunt had a radical Mastectomy and wanted a smooth (no nipple or bump)Mastectomy Breast Form. These are hard to find, and was surprised to find them on AliExpress. Tracking: EX212501565SG, after 3 weeks and tracking did not move and showed inbound failure I contacted shop. They gave me another tracking saying it changed: LN835390189CN. And showed the same problem. I contacted them again, They stated the product was returned to them due to shipping problem, and told me to file a dispute will AliExpress since they have not released their money and AliExpress would give my money back. I filed dispute with explanation and copied message and tracking pictures. 8 weeks of AliExpress sending me 1 to 2 emails a week stating wait 10 days, wait 7 days, product in transit. Click on button to agree (theres no button). Email stating after 59 days I would get my money. Nothing. I filed a Chargeback on my CC in January, AliExpress did not respond to American Express. I sent a message to the store telling them about this, and they stated have patience, your product is in transit. I told them I am reporting them to US Internet Fraud, they did not respond, however within 24hours they pulled the product off their store. You will get fake tracking. AliExpress is no longer a Safe site to purchase from.
4 years ago
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