I have ordered many items on this website, usually lower cost items because I'm just a bit worried about getting ripped off. The wait times will vary, sometimes items come within a week, sometimes over a month. Pretty much what you would expect for most items coming from China. For Christmas I ordered some more expensive earbuds for my son and they were defective. I opened a dispute, submitted my evidence and AE responded reasonably quickly and gave me 2 options for resolution. 1) refund half and keep item 2) full refund and return item. I chose #2 as the item was $57 and the postage to return was $13. After I made my choice AE said I had to enter a tracking # and the cost to have my package tracked would have been more that what I paid for the item so I asked to change my mind to "refund half and keep item". That is where everything fell apart, it was EXTREMELY hard to get to chat with a live agent. I ended up getting through twice, both agents "PROMISED" to help but did nothing and eventually my dispute "TIMED OUT" and AE said payment has been released to seller and there was nothing they could do. I guess I had good reason to worry because in the end I did get ripped off and AE was not helpful at all. I don't usually write reviews but I felt I was totally ripped off and was compelled to warn others, DO NOT BUY FROM ALIEXPRESS unless you are ok with getting ripped off!!! BE WARNED!!!