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Joanne Vaughan
Stop buying from this brazen company, Aliexpress: 1. The quality of the items, especially clothing, is very poor. Then when you receive the poor quality, it is up to you to now take a picture, send in a complaint. It is a complete hassle and not worth it as you can be sure most of the items you order are thin material and not as the picture shows on the model. 2. Recently, Aliexpress has changed the way it confirms whether items have been received by the customer. Before, when an item 'purchase protection' ran out, you would let Aliexpress know and they would track the item and refund if the item had not arrived. Generally you would have 2 weeks to file a dispute. NOW, they alert you 'Times Up' and put the onus on YOU to go to the Post Office to find out where your Order is. How stupid is that? Here is the Aliexpress' current idea of Customer Service: 'Please pay more attention to the tracking information. If the package arrive at the delivery office, please contact post office to pick up in time. Buyer should be responsible for any consequences of failure to collect items in time.' This is copy/pasted directly from the last dispute I opened because and AGAIN items did not arrive, 6 in total. 3. The length of time Aliexpress allows for delivery of items has changed from 6 weeks to 3 MONTHS. How ridiculous is that? And according to Aliexpress, after 3 months of failure to delivery the order, it is the International Customers issue, not theirs. My best advise: Stop buying from this Company. They simply do not deserve the trust of International Customers, their money or their orders for their crappy products
4 years ago
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Aliexpress has a 1.4 average rating from 3,000 reviews

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