I ordered a triple pack of toilet paper that never arrived. The order showed up on their app fraudulently already marked as received. Despite my negotiation attempts, seller company Yajie Store kept responding "I have signed for it". Ali Express response was to give back half of my money. I had to turn to my VISA protection to extract the other half of my money. Another Ali Express sub store sent my gloves to somewhere in Nevada. They offered to credit me back via a PayPal account. I declined their request to have me pay the tiny 2% credit transaction fee for their mistake. We'll see if that credit shows up. To be fair, I have received some of the products I have ordered from Ali Express, it's just that I am a spoiled american consumer used to getting 100% of what I purchase.