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Iulian Ursache
Aliexpress is at fault for: 1. False advertisement. Aliexpress guarantees a full refund if we do not receive an item in a certain amount of time. Before COVID19, it was 60 days, and now it is 90 days. They are never honoring this guarantee. This is a false advertisement practice, and they should remove it. 2. Aliexpress has business process loopholes that vendors can take advantage of buyers, and Aliexpress enables them to run scams. One of these loophole-scams practiced by vendors is to send the wrong items (usually an inferior item), then forcing the buyer to accept it. For example, if the buyer is paying for Item+++ the seller is sending the Item+; the buyers orders a horse, and he is getting a pony! Upon delivery and buyers complain, the buyer is offering to fix the issue asking the buyer to send back the item, with the return shipping costs paid 100% by the buyer, or to keep the received item and accept a partial refund that's the price difference between the Item+ and Item+++. As buyers don't have the same "economies of scale" price advantages from shipping providers, this venue of resolving the conflict is never acceptable for buyers from North America. In these situations, the only reasonable solution is for the buyer should receive a full refund, as they still will need to buy the Item+++ or for the vendor to support the whole ship-back costs. Aliexpress is systemically accepting the only dispute resolution for the buyer to accept the price difference (AKA, the buyer just bought a pony that he does not need, and still need to buy a horse) or ship back the item to the vendor on buyer's cost. I have been abused by Aliexpress several times on both types of accounts mentioned above.
4 years ago
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Aliexpress has a 1.4 average rating from 3,000 reviews

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