Bought a shoe rack from Argos, the item arrived with missing screws, chips and scratches. For a £100 shoe rack the quality was beyond disappointing- I'd get a better quality form a second hand product. 've organised a refund but it can be only issued to the original payment and Argos refused to provide a refund to an e-voucher. I have email evidence that I purchased the e-voucher yet I can't get a refund. It's illogical that you can offer a refund for a physical gift card but not e-card the purpose of both is the same. My money is now stuck with Argos and I will be forced to buy something from them otherwise I will lose £100!!! Argos online consultants simply disconnected my chat when they felt they have answered the question without asking if there was anything else they could help with - I've never dealt with a company that would be so unprofessional and shady. They quote laws and policies but don't have the details of what they are to justify their processes. Very poor