Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,011 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,011 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service the call centre is based in China advisor's keep disconnecting calls l received a faulty item and it had truly been a stressful experience l was not able to speak to a manager or escalate my complaint each time requested to speak to a manager the same advisor was on the phone pretending to be a manager in the end l had it to write to them and get trading standards involved it was a long stressful process argos l would never recommend not reliable”

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Posted 3 days ago

“If I hadn't been informed about TREBLESLTD*COM, I'm not sure what I would have done. I was saved by them.”

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Posted 5 days ago

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Posted 1 week ago

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Posted 1 week ago

“Would not even give one star... abysmal service television did not arrive on scheduled day and could not assure me when it would arrive consequently cancelled order.No help whatsoever”

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Posted 2 weeks ago

“Always helpful and the argos card Always comes in handle and easy to use”

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Posted 3 weeks ago

“I LOST MY ASSEST, BUT SPACETEL-CAPITAL HELPED ME RECLIAM IT.I AM INDEED GRATEFUL TO THEM”

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Posted 4 weeks ago

“Ordered a storage unit for garden tools. Box looked to have been re-sealed - I suspect having been returned by another customer. Plastic frame is twisted, screws not in box - still just about useable, but poor quality.”

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Posted 1 month ago

“Three times now I've ordered on click and collect, travelled into town to collect my order only to be told they don't have it yet. How is that click n collect? Now I have to wait up to 5 days for a refund. It's fraud”

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Posted 1 month ago

“Atrocious delivery service, contemptuous customer service. I would urge anyone reading this to avoid Argos delivery of large kitchen items. Their drivers are rude, have a very short time window and fail to deliver the services they were paid to do. Customer service procedures are not followed, getting any level of refund or compensation for inconvenience is unacceptably complicated and slow. I was misinformed on multiple occasions in the process, and in the end told that I had no further rights as a consumer. Me having to contact the Consumer Rights Ombudsman for services not rendered is evidence of the contempt with which Argos holds its customers. Avoid.”

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Posted 1 month ago

“This firm conned me out of forty thousand dollars, but fortunately, treblesltd helped me get my money back.”

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Posted 1 month ago

“Absolutely disgusting service from Argos. I purchased a carpet cleaner that was clearly faulty took it back to Argos who said they’re not willing to take it back. I must get hold of the manufacturer themselves after only having the item for four days. I contacted head office who said it is the stores discretion to refuse and they cannot help me. I will recommend people to stay well away from Argos. It’s a pity I can’t go lower that 1 star”

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Posted 1 month ago

“do not trust this company , Actinvstltd.com Helped me from the hands of this company and gave me back all they took.”

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Posted 1 month ago

“I found TRE BLES L T D and received my money back after a firm blocked my withdrawals.”

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Posted 1 month ago

“Had new dishwasher they went to fit it flooded my kitchen then left. I had to pay plumber to install it . No compensation and they did not take old dishwasher.”

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Posted 1 month ago

“Failure after failure Ordered a dishwasher online and paid in full. I selected the delivery date and time slot. I received a confirmation email. Waited in.. from 2-9pm.. nothing shows up. No update emails/texts. I called customer services next morning they said the dishwasher was damaged so they didn’t deliver.. they rearranged delivery same day 6-10pm. Again.. no delivery. No update emails or texts to say that it’s failed.. Called customer services the next day, they said it was a failed delivery.. I try to ask them to rearrange but they said no we have to process a cancellation and a refund but you can go to the shop and order it.. I mentioned I purchased this on a deal price.. they said that they cannot guarantee but you can buy it again full price and call them and they might honour the sale price. Now I’m waiting for my refund.. I wonder if that will fail also?.. absolute waste of my time. After this experience I will not use Argos again. Pointless. Why do I even bother.”

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Posted 2 months ago

“Scheduled Collection for a return 5 times and no show every time. i was assured the last 2 times that someone will definitely come to collect without fail. Have had to call everyday and keep getting the same response. Still have the bed and genuinely disappointed in the service. Will be raising a chargeback to resolve this for now. Will be very careful on what i order next time.”

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Posted 2 months ago

“Ordered a mattress 26 days ago had no date for delivery & was fobbed off by a chatbot. I am sleeping on a sofa I have cancer & am at my wits end. Causing anxiety, I can’t believe a company can be so bad the sooner they go under the better.”

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Posted 2 months ago

“Ordered a washing machine. Delivery driver said driveway not accessible and they just disappeared. I live in a street where trucks comes for delivery. It was a day wasted for nothing. Then I called the customer care to rearrange the delivery and I got 4th of next moth as my new delivery date. The very next day I got a message from Argos saying delivery date will be 5th of next month. I didn't bother to call them again to clarify. Anyways got the delivery on 5th and the delivery person was a frustrated asshole. He was rude. Overall a bunch of highly unprofessional idiots doing business. 1 star because there is no option for zero stars.”

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Posted 2 months ago

Argos is rated 2.7 based on 4,011 reviews