We ordered a wasing machine 13 October, despite being in stock we were given a deliver date of 29th October. My partner went on chat 26th to ensure delivery would take place due to lockdown. He was assured it would and that he would get a phone call the day before to discuss access issues. At this stage he was informed that the delivery and installation was subcontracted to DHL. HE was told deliver would be between 7 am and 7 pm and we would not receive a four hour slot on the day. As no phone call on 28th my partner rang Argos I the evening. Was informed that the delivery was in hands of DHL and Argos had no control of delivery mnd no explanation was given as to why no phone call. A message was added to delivery note to say ring an hour before arriving . 29th no phone call, contact etc and above all no delivery. Went on chat at 5 pm, no help whatsoever. Though an email was sent to enquire. At 6 30 waited an hour to speak to some one, who again could give no answers. 30th on chat my partner was informed that DHL responded to email at 10 am saying they did not deliver because we did not answer the phone when they rang about access. We nursed the phones to snsure we did not miss a call. This was a blatant lie. They rescheduled delivery for 12th November. This was a total disgrace and my partner cancelled immediately. He now has to wait up to 2 weeks for refund. On every occasion he chased the delivery, we received nothing from Argos or DHL. Argos has no control over DHL and has no concept on customer care. WE went to AO spoke to a really nice guy. DElivery is 1st November, we have received texts confirming and telling us we will get 4 hour slot on day. Same washing machine same service £20 cheaper. I will never shop at Argos again, customers are treated with contempt