We ordered a mattress from Argos on Sunday and it was confirmed for delivery on Tuesday between 13.30 and 15.30. I was at work until 1pm but my partner was here. He took a call at 12.30 and the driver asked if we live in a block of flats which we do. The 10th floor. He asked if there was another way of getting up there without using the lift. I think it would be a little difficult dragging a double mattress up ten flights. The slot came and no mattress arrived. There was no further contact from the driver. I rang Argos and waited 20 minutes to be connected. Someone told me it would be delivered by 4. It wasn't. I waited ages for live chat and was told by Susan that she would contact the driver and ask him to ring with an expected delivery time. He didn't. I rang Argos again. A 25 minute wait. The man I was speaking to asked if I would hold on while he spoke to the transport team. This was 6.45 pm. Apparently the drivers didn't want to deliver to a tower block. What! Its at the drivers discretion. Health and safety. What did they think were the risks of using a daily cleaned lift. It's just over a week ago that I got a new washing machine from Argos and those guys were happy to bring it up in the lift and take the old one away. We're trying again on Thursday afternoon. Hopefully another crew will be prepared to bring it. If not it will be cancelled and I'll get it somewhere else. Those guys will have lost their company a sale and I will spend my £400 somewhere else. The driver should have told my partner they weren't prepared to deliver to us but I guess he didn't have the bottle. They just left us hanging. Also if they aren't prepared to do the job they are employed for then maybe they should seek alternative employment!