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Susan Woznicki
Ultimately, I would not recommend either a particular Bush oven (Model no. BBDBL60ELW), or purchasing large electrical items from Argos if you need it to have a longer lifespan than 1yr and 2.5wks. Bush electric cooker (£269.99), oven section stopped working 2.5 weeks after warranty ended, leaving a 75yr old, in sheltered accommodation, with no working oven. The oven section has been rarely used. Aftersales (Argos/Bush quoted £89.99 for call out, PLUS, additional costs for parts. Argos Resolution Team, declined to apply any discretion to carry out a repair (a replacement was not being asked for), and said to obtain an independent report to say that the product was faulty at time of purchase, and then they would look at repair or replacement. All of this required, from a vulnerable adult, during a pandemic and imminent lock down! It is not expected for them to be a charity but, goods sold should be of sufficient quality and, a bit of compassionate action, given the whole of the circumstances, would not cost them much or damage business.
4 years ago
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Argos has a 2.7 average rating from 3,988 reviews

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