Waited 15 days expecting delivery of a fridge freezer, checked the account on the website to find out they have stopped selling it. Used the chat service and was told the supplier should have contacted us about delivery, so expect delivery one month and 4 days later. They'll take your money and pass you on but trying to get it sorted by them is a nightmare. Tried to cancel in the same chat and the agent must have vanished as I stopped getting a reply. The second agent was just rude, to the point I took screenshots of the chat, and clearly had too many customers to deal with, understandable with what is going on but I left not even knowing if or when I was going to get refunded. You have to write a letter to make a complaint too by the way. Had to phone up to check after, and cancel the other order I had with them, as I wouldn't spend another penny with this company. They're customer service is shocking! 15 days and 4 hours it has taken to end up shopping for a fridge freezer and tumble dryer again.