My uncle bought my aunt a dyson hoover in may 2017, was bullied into buying extended warranty, after having it 3 months it went wrong, it was taken back to Argos in north wales, where they were told to go look for a replacement one as it was definitely faulty, they did and then got back to the counter to be told it cannot be exchanged as it has the extended warranty, they were told to call dyson but today (3rd March 2021), I was told by Argos that the branch should have done it and not my elderly family, the hoover has continuously broken down, I took over the beginning of the this year (2021), as my uncle passed away last February and my aunt is in her 80s and cannot deal with all the stress, I contacted Domestic and General, they told me what an Argos call centre told me today that the hoover should had been dealt with by Argos and dyson, if they had we would not be in this position now, thank goodness I donot give up, I contacted dyson after getting a reference job number and they are replacing the battery that Argos should have got sorted out nearly 4 years ago, my suggestion,is go look for the same product on eBay they have have better policies in place between sellers and buyers and intervene if necessary, it is a shame that Argos donot care about there loyal customer and only money they can make from people and not the after care.