I ordered a number of items to be delivered on a saturday as I knew i'd be in to receive the order on this day. I waited in all day but no order was delivered. When I checked the online tracking service, it said the courier had tried to deliver my parcel at 5.20pm and had left a calling card. There was no calling card in my mail box and no one rang the bell or my mobile. I rang customer services and was told it would now be delivered on monday which I explained was no good as I would be at work on Monday. My only option was to collect my products in store. When I went into the the store the following day, I was then told that they had to confirm my order with customer services however they couldn't do this until 5pm as their systems were down and as the store closed at 5pm I wasn't going to be able to get my order. I eventually cancelled my order an got a refund. A really bad experience overall and would definately consider going elsewhere in future.