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Tram La
My Order No: 244918407 Updated: There is no problem solving from Argos, don't trust them, they just worry about their reputation. After I complained they called me and promised that: they would have refunded to me 25% of my order, if I had made a second order, made order again. But after receiving my second order with full payment, I call them back, they delete all their promises. They just want to take your money out of your pocket, My Order No: 244918407. Firstly, Argos sent me an email with 25% discount code, it's A99Y31KX7B3R . Then I made an order for 2 sofa beds. After I placed the order, tomorrow morning, the website confirmed the quantity and the delivery date, we had been waiting for over 2 weeks for the sofas. However, on the delivery date, they called us, said they had only 1 item in stock, then we canceled the order. I asked customer service when could I reuse the discount code on another sofa, I will buy it again, and they said once the code was used, it had gone, could not reuse. I told them it was not our fault, it was the company's fault, why the item was out of stock but they still confirmed for delivery? If the website had shown that 1 item is available, 2 items are out of stock at the time we ordered, then we would have changed to another item completely at that time, still could spend the discount code on another sofa, but they confirmed the quantity and delivery date. Customer service said the discount code is an offer, not a customer's payment so it can not be refunded. However, I don't agree with that, in this case, it is not our fault, it's the company's fault. You sent me an offer, encourage us spent our money on your business, then your system got wrong, you left us with an expectation of 2 weeks and at the delivery date, you take back the offer?
3 years ago
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Argos has a 2.7 average rating from 3,988 reviews

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