Townsmoor, Blackburn I came in to claim on the 3 year extended warranty I'd taken out but they didn't have the item in stock nor did they have an ETA of when the item will come back in stock. Which was useless to me so I asked for a similar item out of good will and they refused which is fair enough because that's their decision. So I asked for a refund and they said I needed to produce my expired card from 3 years ago otherwise they can only offer me a gift card. I tried to explain that the card I have now is the new card which replaced the expired card. I said you can verify who I am based on the name and address on the e-receipt but they refused. The worst part is that the staff ganged up on me and were extremely unprofessional and rude. Unacceptable! This would never happen with Amazon. Guess they've lost this customer for good but my experience tells me that I don't think they would care less. No wonder people now use Amazon a lot more than the High Street.