I ordered a washing machine from this company and waited for 3 weeks to be delivered. Order was placed for a delivery and installation. I took time off work to stay home for whole day for the order to arrive. I got a phone call later to say they had a system failure and could not deliver the order until for another 3 weeks if I wanted installation. I have a small baby and no washing machine to wash his clothes. Customer service is terrible and offered £20 for compensation. All the inconvenience of loosing a day's wages plus having to pay an additional sum to do the washing. Spoke to the manager Michael (ID number WID1455) he was totally not accomodating or tried to offer any solution other than an apology and £20 which is insulting.