We wanted a 5 shelf canvas/unit, none in Carmarthen so reserved 2 from your Haverfordwest Branch. The lady there was so helpful, said the items were a bit heavy and advised us to take our car around to the back door which we did, everything fine. We then decided we wanted another so ordered it from Carmarthen Branch and collected it today 12/10/2015. My husband took our car around to the back door as we have previously done so many times in the past while I went to pay for the item. The woman who served me (Zeta) was very snappy and told me 3 times to go and move our car otherwise we would have a parking ticket, it was not their car park and they did not take purchases to the back door, it was for deliveries only. I was left to struggle with this shelf unit and carried around the block to the back door of the store where my husband was waiting with the car. This is not the way to do business, if the store has a back door, why is it not used for extra heavy items, there is no parking at the front of the store other than a pay and display car park. it seems to be a case of a couldn't care iess attitude being taken by your Carmarthen Branch Store. Margaret Showell.